Dear Tom,

I just wanted to say thanks again for a job well done. As you may recall your company installed a backyard patio at my home a short while ago. You and your staff were courteous, knowledgeable, patient and professional from start to finish.

More importantly, the patio itself is just wonderful. The workmanship is perfect and the E.P. Henry pavers are very good looking. Everything was cleaned up after the job and even the grass around it was barely disturbed. We have had nothing but high praise from our friends and neighbors, one of whom described it as ‘awesome.”

There was a slight glitch after the completion of the job; a low spot just outside my sliding glass door that was collecting water and draining slowly. I called you about it and without hesitation you promised to have it re-done. You had the crew back out here in a matter of days, the repair was made, no questions asked, and it is now draining fine. I thank you for that.

Please pass this on to all your people and them for me.

Dear Tom,

It was considerable pleasure that we write this letter to express our great satisfaction with the work performed by your company in the recent renovation of our garden and yard.

The materials selected for this extensive job, relying on your sage advice, turned out to be the ideal choice. Not only are they compatible in shape, texture and coloration with other materials chosen for this work, they beautifully compliment the large brick walls, which are the main architectural feature of our community of contemporary-design residences.

However skillfully the materials for this job were selected, the successful outcome ultimately depended on the capabilities of the men assigned to carry out the work. Here, we want to compliment the individuals who played leading roles in the design and implementation of this project. While all your workers appear to be highly competent and dedicated to their work, there are three whom we especially want to acknowledge and thank.

Scott Saylor’s daily visits to the construction site to oversee progress, solve problems, and conference with us as needed were a major factor in ensuring a smooth-running operation. His knowledge of both greenscape and Hardscape issues, and capabilities in design as well as implementation, are superb and are highly appreciated.

Miguel is obviously a competent and respected leader, and his contributions to this job were essential for its success. We especially valued his patience as we looked over his shoulders. His cooperation in our frequent interventions was an important element in our satisfaction with the project’s outcome.

Julio impressed us by his attention to detail that makes the difference between a so-so product and a superior one. No only does he have the skills in laying pavers to create a superior result, but he is not satisfied until the result is close to perfect.

We are sorry that we did not get Miguel’s and Julio’s last names.

Also, we want to thank the other men working on our project for doing an excellent job, from earth removal and compacting, sand laying, to paver installation and trimming, etc. We especially noted and appreciated the care taken in sweeping the sidewalk and street of any mud and debris at the end of each working day.

In summary, Tom, we feel that you have an outstanding organization producing a superior product. You and your staff have been uniformly cooperative, knowledgeable and pleasant to deal with.

Finally, we invite you to feel free to use us as references to other potential clients.

Tom:

This letter is intended to express our extreme pleasure and satisfaction with the work of your company. We interviewed several contractors in the Frederick County and Washington County area to provide custom landscaping at a reasonable price to support our new in ground pool. Phillips provided the best approach and price to satisfy our plans. What was most impressive was the quality of your employees specifically the site manager Scott Saylor, Pedro (Foreman) and his crew. Their professionalism and can do attitude were outstanding. They started the job on time, answered the all of our questions, made changes when asked, were extremely polite, and kept a very clean work site.

We both work and have two small children, which required us to be away from home quite often. We trusted your folks completely and had no problem providing them access to our home while we were away. We plan to ask you to do additional projects at our home this fall. We would be happy to offer the highest possible recommendation for your services for any job large or small.

Dear Tom:

I want to thank you for getting the project started and completed in such a timely manner. The sidewalks, patio and landscaping are beautiful and I am so excited with the completed project. However, beyond the scope of the landscaping, I must compliment the entire “crew” who was here working on the project. Humbo, Misael, Salomon, and Romeo are incredible representatives of your company. The men were hard working, used their time to the fullest, were courteous, and respectful of me and my property. Please compliment these fine employees at your first opportunity. Let me just, when I call Phillips Landscape Contractors in the future I would surely request this same fine group of gentlemen to come back.

Once again, thank you for every thing from the design to completion, and I look forward to doing business with you again.

My wife and I want to express how satisfied and proud we are of the new patio installed by you and your team. Our neighbors have been dropping by, and they are equally amazed. Without question, our patio is the finest in our neighborhood.

The entire experience of the installation from start to finish is memorable. I use the word memorable because working with you has set a standard in my mind that I will always look for in other contractors. When dealing with other contractors, I will now always compare them to Phillips’ work ethic.

You took a basic patio design of mine and added very creative details which have resulted in a very unique and beautiful patio. In particular, it was Scott’s idea that enhanced the beauty of a french door which opens onto the patio. The idea provides an elegant and graceful entrance onto the patio from the french door. My neighbors, as I, regard this feature as something quite remarkable.

The craftsmanship of the technicians laying the stone is far away the finest that you will find anywhere. These craftsmen worked very hard every day. They were meticulous in how the stone was cut. Each piece was fitted perfectly into the pattern, and the outline of the patio edge is perfect as far as alignment and grace.

The lighting surrounding the patio is entirely the idea of Ron and Scott. I had initially come up with ideas for the lighting. Ron, Scott, and Tom convinced me that it was not right the kind of approach. I am so glad they did now. Their approach turned out to be perfect. Their lighting design enhances the beauty of the patio at night by making the patio seem so much larger and elegant.

I mentioned earlier the “work ethic” of Phillips. I want now to briefly describe what I mean by this. When Phillips told me they would start the job on 14 October at 0700, I was a little skeptical. Rarely, has a contractor I have used kept to his announced starting date or time. Some keep the date but not the time and vice versa. Phillips started on 14 October at 0700. I couldn’t believe it. Phillips told me that it would take roughly two to three weeks to finish. I did not believe this either because my patio is quite large and much landscaping would be necessary. Also, there is weather. Well, when Phillips started, the weather had entered into a rainy spell. Phillips worked though this rain period and did finish in two to three weeks anyway. Their team showed up every day, worked the entire day till late afternoon, and managed to keep things relatively clean at the end of the day. When Phillips told me when something was going to be done, it was done at that time. When Phillips told me they would do something a particular way to please me, they did it just like I wanted. Phillips was flexible. I wanted certain changes made as the work progressed, and without a debate Phillips made the changes. Some of the changes involved additional cost, but Phillips never took advantage of the situation. Phillips always kept cost down.

My wife and I cannot thank you enough. It was a pleasure to see this patio become a reality. I look forward to a continuing relationship with Phillips for maintenance and a new front entrance to our home. In particular, we want to especially thank Scott. Scott was the rock that kept our little project anchored and on course.

We wanted to send you a letter to tell you how happy we are with our new patio. Scott worked with what we wanted and gave us ideas on the design to create a beautiful patio.

Pedro, Jose and Julio put it all together with such craftsmanship. They are true artisans. They were sensitive to our concerns and reacted to each one with a great attitude. Their work ethic was impressive.

The finished product is the talk of the neighborhood. We have had many people; some we don’t even know stop and comment on how beautiful it looks. Some have asked us who did the work and we are glad to pass the information along.

We are already thinking of a future project for your company to do for us. We appreciate the level of workmanship you put into the patio.

It is as elegant as we had hoped for. Thank you for bringing this dream come true.